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Contact Centre

Manulife Business Processing Services (MBPS) operates a number of inbound and outbound contact centres for Manulife affiliates in North America and Asia.

Contact centre teams specialise in the products that Manulife provides to many millions of customers worldwide and aim to provide the very best in personalised service to our customers.

Contact Centre Associates (CCAs) joining MBPS receive extensive training that can last from several weeks to up to a year. In addition to process and product training, MBPS offers a wide range of internal and external training and provides assistance to help associates gain professional designations from international bodies including the Life Office Management Association (LOMA) and Financial Industry Regulatory Authority (FINRA). MBPS also provides training for those wishing to become proficiant in another language. 

MBPS offers a attractive and rewarding career path. Through their career with Manulife, Contact Centre Associates can progress through increasingly complex and technical roles while at the same time gaining knowledge and practical experience in the insurance and wealth management profession. Contact Centre Associates often progress into operations management, quality assurance and training positions or may seek qualitications to enter more technical roles in finance, investments or professional services.

Contact Centre Associates must have an aptitude for numbers, have a natural attention to detail and possess good computer skills. For all roles a level of written English proficiancy is required and for contact centre roles fluency in spoken English, Cantonese, Mandarin, French or Spanish is required.